Terms of Business Print Version
General Terms of Business of Tourtlee and of Suppliers of Tours and other touristic Services
Version 1st of May 2018.
These Terms of Business are divided into two parts:

I. General Terms of Business of Tourtlee
II. General Terms of Business of Suppliers of Tours and other touristic Services

Tourtlee.com provides visitors and suppliers of touristic services with this booking platform. The contracts are concluded directly between users and suppliers of touristic services. Tourtlee.com is not a contracting party for booked tours and other touristic services.

I. General Terms of Business of Tourtlee

Content:

Sign Up / Registration / Opening of a User Account
Legal relationship with Tourtlee

Introduction

These General Terms of Business control the usage of the Tourtlee.com website when you sign-up (register an account) or book a service. Furthermore, the "Terms of Use and the Privacy Statement of Tourtlee.com" are applicable for the Tourtlee.com website.

Upon registration (opening of an account), you agree to these General Terms of Business, the "Terms of Use and the Privacy Statement of Tourtlee.com" as the contents of your legal relationship with Tourtlee.com and the mediated supplier, respectively.

1. Booking

1.1 Booking a service

When booking a service on www.tourtlee.com, you will enter personal information that will, as far as necessary, be forwarded to the mediated to the supplier during the course of the booking process.

1.2 Truthful information

You are required to provide accurate information and keep it up to date. Tourtlee.com is not liable, if a booked service cannot be carried out or other damages occur, because of outdated information.

1.3 Communication

If you book a certain service, all booking and payment processes, cancellation of the booking etc. need to be conducted using the specific forms on the Tourtlee.com platform, to which you receive links in the e-mails Tourtlee.com sends you upon completion of the booking process. Otherwise there may be difficulties in the proper completion or termination of the contract. In this case, Tourtlee.com is not liable.

1.4 Booking process

If you decide to book a specific tour or other touristic service, you need to make the request through the relevant booking interface on the Tourtlee.com website and enter accurate information. The request needs to be dispatched by pressing the button "Confirm and Pay".

1.5 Obligation concerning the Request

You are bound to your request (offer) for two work days. For calculation of time, the time zone of the supplier is authoritative.

1.6 Acceptance of the Supplier

The supplier offering the requested tour or other touristic service, will answer your request within the given period of time. Upon the acceptance of the request, the contract between you and the supplier becomes effective. The charges for the booked service will be deducted from your credit card or bank account, or you will pay on a tour day. If the supplier declines the request, the contract between you and the supplier of the service does not become effective. You will be notified for the acceptance or non-acceptance of your request via e-mail.

The supplier provides the agreed services under his own behalf and on his own account.

1.7 Eligibility Requirements

The supplier may set eligibility requirements for his products/services. These you will find in the product/service description. You are self-responsible to fulfill these requirements. The supplier is entitled to disapprove or exclude you from a certain service, in case that you do not fulfill the requirements. In this case, there will be no refund.

2. Legal relationship with Tourtlee.com

2.1 Position of Tourtlee.com

Tourtlee.com provides you with this booking platform, so that you can book the services offered directly by Tourtlee.com’s local travel agency and/or get in direct contact with the service provider of your choice and make a booking. For services offered by third party providers Tourtlee.com acts solely as the intermediary between you and the supplier for the booking of the tour or touristic service.

2.2 Your liability

If you cause any damage to Tourtlee.com, you will be hold responsible for it.

2.3 Liability of Tourtlee.com

If you make a booking, Tourtlee.com is only liable to you in cases of gross misconduct (including gross negligence). Tourtlee.com is not liable for slight negligence, auxiliary persons and the mediated supplier and their auxiliary persons. The liability is limited to the immediate damage, excluding consequential damages, loss of profit etc. The liability for punitive damage compensation is also excluded. Further limitations of liability or liability exclusions in these Terms or applicable legal provisions are reserved.

The liability for computer viruses, spyware programs and other damages caused by computer programs is excluded.

If you are an unregistered visitor and have not made a booking yet, you are subject to the General Terms of Use.

2.4 Changes of these General Terms of Business

These General Terms of Business may be changed by Tourtlee.com at any time without prior notice. For each booking, the currently effective Terms are applicable. The user has no guarantee that future bookings will be completed under the existing conditions.

2.5 Applicable Law

The legal relations with Tourtlee.com are exclusively subject to Greek Law. Rhodes, Greece is agreed as the exclusive venue of jurisdiction.

II. General Terms of Business of Suppliers of Tours and other touristic Services

Content:

Acceptance of Bookings
Truthful Information
Arrival at venue, and compliance with rules
Conditions of Participation
Binding Nature of Inquiry
Payment
Disclaimer on Right of Withdrawal
Personal Responsibility for Insurance
Extraordinary Cancellation
Exclusion from Participation
Program Changes
Other Conditions
Time Zone
Liability of the supplier of the tour or touristic service
Changes of these General Terms of Business
Applicable Law

Introduction

These General Terms of Business apply to the contracts between the users of www.tourtlee.com and the suppliers of tours etc.

1. Acceptance of Bookings

The supplier only accepts bookings by persons fully capable of acting and with full legal competence. Legal persons have to act by a duly authorized person.

2. Truthful Information

The information provided on the Tourtlee.com booking platform must be truthful. The supplier reserves the right to cancel bookings when incorrect information has been provided. In this case, the price paid cannot be refunded.

3. Arrival at venue, and compliance with rules

You are responsible for timely arrival at the meeting point. If you are arriving to the booked activity from abroad, you are personally responsible for the necessary travel documents (passport, etc.), compliance with health regulations, etc.

4. Conditions of Participation

You are personally responsible for compliance with any conditions of participation. The provider reserves the right to exclude participants, who do not meet these conditions, from the activity. In this case, the price paid cannot be refunded.

5. Binding Nature of Inquiry

The contract between you and the provider is concluded when the suppliers accepts your booking request. By booking a tour or other activity, you are submitting a binding offer to the supplier, to which you are bound for 5 working days. If the supplier accepts your offer within this period, the contract is definitely concluded. You will be notified via e-mail.

6. Payment

Your credit card may be charged upon booking. If the provider does not accept your booking, the charged amount will be credited back.

7. Disclaimer on Right of Withdrawal

In case that the applicable law for the contract between you and the supplier grants a right of cancellation in favor of you, you waive that right, to the extent permitted by law.

8. Personal Responsibility for Insurance

Insurance is not included in the price. You are personally responsible for a sufficient insurance coverage. The extent of insurance need depends on the booked activity.

9. Extraordinary Cancellation

The supplier can cancel the activity without adherence to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult.

This is done under exclusion of any compensation for damages or other claims under what legal basis whatsoever.

10. Exclusion from Participation

The supplier has the right to refuse admittance or exclude you from an activity if you do not meet the eligibility requirements, or if your participation puts you or others at risk, or otherwise interferes with the proper conduct of the activity. In these cases, the price paid cannot be refunded.

11. Program Changes

The supplier further reserves the right to make minor program changes, if deemed necessary due to unforeseeable or unpreventable circumstances.

12. Other Conditions

Further conditions or alternative rules can be found on the respective product pages.

13. Time Zone

For time and date calculations, the time zone of the supplier shall apply.

14. Liability of the supplier of the tour or touristic service

The supplier of the tour or touristic service is liable according to applicable law. The liability is excluded to the extent permitted by applicable law.

15. Changes of these General Terms of Business

These Terms of Business are subject to change without prior notice. The terms that are valid at the time of each booking shall apply. The user has no claim that future bookings be completed under existing conditions.

16. Applicable Law

The legal relationship between users and suppliers of services shall be in each case governed by the applicable law.

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